We had a wonderful experience from the first email to the final installation. Our Sales Manager, Ron, was very friendly and knowledgeable and the real window comparison was the most impressive display of quality. Rudy was the Project Manager and he was very informative with a quick and efficient site visit for final measurements. Max did the installation and he was friendly and incredibly respectful of the house and life that still goes on despite construction. Now that the windows are installed, we are overwhelmed with the quality of the product and the impact these windows made on our house. I have already recommended NWFA to four friends who are actively looking for replacements. Kudos to the whole team!