The best experience with any install ever! Very neat, clean install and Mike was extremely professional but friendly. Also, did a marvelous job installing my windows and explaining how they worked.
We ordered two large picture windows to replace in our bedroom. The windows were installed promptly and perfectly, installers were great, did an excellent job, left all clean and neat when finished. Great triple pane windows!
My salesman was so thorough...I learned more about windows from him than all the other companies I got quotes from. When purchasing windows...you need to get all the information on what items are provided. So happy I got one more quote!
So glad we used NWFA, very happy with our windows & patio door. Persons on the phone were pleasant, guys who installed were pleasant. No complaints. Would use them again when we do our front door.
Crew came did a great job, finished in one day. Worked through the rain and the eclipse😊
Overall I am thrilled with the windows - and especially the new front door. A new patio door as well (much better than the Anderson patio door on the lower level that was not replaced). The style of the windows - double hung & slider - versus the old casement / crank out are a big improvement! Now on a breezy day the windows can be open without worry of banging back and forth. There were a few glitches along the way, but the company was always ready to stand behind the product and determined to make everything right. Custom work had to be done on two basement windows (window well) to adapt to a slanting sill to allow as much light into the rooms as possible. This was greatly appreciated, as other options could have been done that would have been easier. Mike, the service tech was extremely concerned that I was happy and satisfied with the work of the company and yes, I am.
Repair went excellent. It was nice to have given an approximate time for crew to show up, rather than a time frame. NWFA holds to their warranty!!!
What a great experience we had getting our new windows installed.They were amazing from start to finish.Will be doing more business in the future.They were very good at communicating step by step with the job.They answered all our questions and quickly.Did an amazing job overall.
The workers were very efficient and didn't waste any time. No tracking through the house via the runners. Clean up was excellent.(accept my comments as stated )
Hats off to the NWFA team!! What a fantastic experience!!! From the tenacious, yet unimposing, customer service group, to the straight with no BS sales team, to the fast and flawless installation team, i couldn't be happier with a home improvement project. An absolute delight to work with professional who communicate well, follow through on what they say they are going to do, and treat my project like they would one in their own home. Bravo!!
Of 512 customers surveyed, 46 responded (9 %)
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