You have responsibility for managing window, bath, roofing and siding projects from pre-installation meeting to completion of the project. You have responsibility to provide customer service to customers after the installation of product Reporting directly to the President, the project and customer service manager is responsible for managing all aspects of the ordering of materials from vendors and the timely scheduling of projects in accordance with company standards. Major duties include: measuring jobs for order, pre- installation meeting, ordering product and supplies, ordering service and warranty parts, scheduling of installations and service, diagnosing installation issues. You will work in conjunction with the installation manager and scheduling coordinator.

Responsibilities
• Measure products for ordering in accordance with sales contract
• Order products and supplies timely and accurately
• Schedule jobs and service in conjunction with scheduling coordinator
• Evaluate and improve ordering and customer service processed
• Work in accordance within company policies & procedures
• Hire and train sub-contractors in accordance with company policies and procedures
• Customer service visits to diagnose install or warranty issues
• Perform service if service will take less than a ½ hour, rather than making a 2nd trip
• Suggest improvements that can be made to increase value of customer service department
• Ensure accurate & complete information is captured in MarketSharp customer relationship management (CRM) system.
• Ensure that a minimum of $600,000 of product is installed monthly
• Ensure that 95% of service that is scheduled is completed on the same visit
• Other duties as assigned
Education Requirements
High school diploma
Experience Requirements
Previous window, bath, siding, roofing and gutter installation a plus
Desired Skills
Strong organizational skills along with computer experience necessary.
Exceptional customer service skills
Ability to work in a fast pace environment.
Qualifications
Previous window, bath, siding, roofing and gutter installation a plus
Benefits
Use of company vehicle for business purposes and commuting to and from work
Paid sick, holiday and vacation time.
Medical, dental, & vision insurance coverage
Matching 401K
Incentives
• $500 monthly bonus if $700,000k of product installed and collected within month
• $1500 monthly bonus if $800,000k of product installed and collected within month
• $3000 monthly bonus if $900,000k of product installed and collected with month
• $150 bi weekly bonus if 95% of service scheduled is completed on the day scheduled during the bi weekly pay period
• Opportunity for commission for add ons to the contract at pre installation meeting
Hours
40 hours per week
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