Repair went excellent. It was nice to have given an approximate time for crew to show up, rather than a time frame. NWFA holds to their warranty!!!
What a great experience we had getting our new windows installed.They were amazing from start to finish.Will be doing more business in the future.They were very good at communicating step by step with the job.They answered all our questions and quickly.Did an amazing job overall.
The workers were very efficient and didn't waste any time. No tracking through the house via the runners. Clean up was excellent.(accept my comments as stated )
Hats off to the NWFA team!! What a fantastic experience!!! From the tenacious, yet unimposing, customer service group, to the straight with no BS sales team, to the fast and flawless installation team, i couldn't be happier with a home improvement project. An absolute delight to work with professional who communicate well, follow through on what they say they are going to do, and treat my project like they would one in their own home. Bravo!!
I love the fact that my new windows substantially block out outdoor road noise. They are a huge upgrade to what I previously had. I also like the look of the new trim installation.
We ordered windows from New Windows for America in May 2017. We are very happy with the windows and installation. However from the time we signed off on the pre-renovation form to installation, seemed to take longer than the time we were initially quoted. That may just be impatience on my part.
I think the product was priced on the high side. We were in need of a quick turnaround and the price was something we had to concede on. Overall good experience, just feel the product was priced high.
Great job! Everything done in a timely manner. My windows are so nice I'm thinking a few windows will go without curtains now.
Mike was on time, so very important to me, and a great communicator. He informed me of the issue, educated me on the process, and kept me in the know as he finished the job successfully and promptly! There were no surprises and I'm more confident in my new windows now following this experience. Most importantly my TRUST level was Secure from start to finish and without hesitation will call upon Mike again for our next repair/remodel!! Thank You Mike !
Everything went very smoothly. The men assigned worked hard and got the job done in a very timely matter!! We had one error in the type of glass ordered for bathroom but it was noted and addressed quickly. We came up with a good solution. Thank you!
Of 426 customers surveyed, 35 responded (8 %)
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